October 01, 2022 2 min read

Customer service is the way your company interacts with its customers. It is a part of your brand as your products, logo, and website. In fact, 86% of American consumers are willing to pay more for great customer service. And on the flip side, 32% of consumers will walk away from a brand they love following a single bad experience. The data speak for themselves! It has a direct and meaningful impact on your business’s profitability.

Everyone benefits when you provide great customer service to your print-on demand consumers. Here are the reasons why providing excellent customer service is an important priority for every business:

  1. Help you maintain customers: when your customers have happy  experiences with your company, they’re more likely to return and  remain loyal to your brand.
  2. Help you get good reviews: as any e-commerce business owner knows,  positive feedback is priceless. 
  3. Help you get higher margins of profit: your ability to raise prices for  your goods and services will increase as your brand becomes more well known. Who doesn't enjoy additional money in their pockets, right?
  4. Generates referrals: Make it a goal to gain customer referrals from  existing clients. Referrals are more likely when your consumer not only  receives a great product but also enjoys shopping with you from start to  finish with a pleasant experience. Word-of-mouth advertising is the most  effective and affordable type of advertising for a business.  
  5. Make yourself stand out from the crowd:The difference between you  and the competitors in a crowded market may come down to providing  great and personalized customer service. 

Are you ready to step up your customer service practices? Find the way  how to improve your customer service on our blog and get started today!